Refund & Cancellation Policy
Shunya Digit Private Limited
Effective Date: 21 May 2026
At Shunya Digit Private Limited (“Shunya Digit”, “Company”, “we”, “our”, or “us”), we strive to provide high-quality digital services and customer satisfaction. This Refund & Cancellation Policy outlines the terms related to cancellations, refunds, and service payments.
By purchasing our services, you agree to this policy.
1. Service Cancellation
Clients may request cancellation of services by contacting us at:
Cancellation requests will only be considered if submitted in writing through email.
2. Refund Policy
Non-Refundable Services
The following services are generally non-refundable once work has started:
- SEO Services
- Digital Marketing Campaigns
- Paid Advertising Services
- Branding & Design Work
- Website Development
- App Development
- AI Automation Services
- Consultation Services
- Custom Digital Solutions
Eligible Refund Cases
Refunds may be considered only if:
- Payment was made accidentally in duplicate
- The project has not yet started
- We are unable to deliver the agreed service due to internal reasons
Approved refunds, if applicable, may take 7–15 business days to process.
3. Advance Payments
Any advance or booking payment made for projects, retainers, or custom services is non-refundable unless otherwise agreed in writing.
4. Client Delay or Non-Response
If project delays occur due to:
- Lack of client communication
- Missing content/materials
- Delayed approvals
- Incomplete requirements
Shunya Digit reserves the right to pause or terminate the project without refund.
5. Third-Party Costs
Payments made toward:
- Advertising platforms
- Domain registrations
- Hosting services
- Software subscriptions
- Third-party APIs or tools
are non-refundable.
6. Chargebacks & Payment Disputes
Unauthorized chargebacks or payment disputes without prior communication may result in:
- Immediate service suspension
- Permanent account termination
- Legal recovery action if applicable
7. Modification of Policy
We reserve the right to modify this Refund & Cancellation Policy at any time without prior notice.
8. Contact Information
Shunya Digit Private Limited
Email: contact@shunyadigit.com
Website: www.shunyadigit.com