Privacy Policy

1. Introduction

Shunya Digit (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit shunyadigit.com or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

This policy is compliant with the Digital Personal Data Protection Act, 2023 (India), the Information Technology Act, 2000, and — where applicable — the General Data Protection Regulation (GDPR) of the European Union.

2. Who we are

Shunya Digit is an AI-powered growth agency registered in India. We provide SEO, performance marketing, web development, AI automation, content strategy, and branding services to businesses worldwide.

Data Controller: Shunya Digit
Email: contact@shunyadigit.com
Head office: Mumbai, Maharashtra, India

3. Information we collect

We collect information in the following ways:

a) Information you provide directly

• Contact details: Name, email address, phone number, company name, job title — when you fill out our contact form, request a demo, or email us.
• Project information: Business goals, budget range, timelines, and any other details you share when inquiring about our services.
• Communication: Emails, chat messages, call notes, and any documents you share with us.
• Newsletter signups: Name and email when you subscribe to our insights newsletter.

b) Information collected automatically

• Usage data: Pages visited, time on page, referral source, browser type, device type, operating system, IP address, and general geographic location.
• Cookies and similar technologies: See Section 6 below.

c) Information from third parties

• Business data: Publicly available information about your company from LinkedIn, your website, or business databases — used to research and personalize outreach.

4. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide quotes or proposals
• Deliver and improve our services
• Send you newsletters, marketing communications, and updates (only if you opt in)
• Process payments and maintain billing records
• Analyze website performance and improve user experience
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations
• Build aggregate, anonymized reports (no personal data included)

We will never sell your personal data to third parties.

5. Legal basis for processing (GDPR)

For users in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process personal data under one or more of the following legal bases:

• Consent: When you subscribe to our newsletter, submit a form, or accept cookies.
• Contract: When processing is necessary to deliver services you’ve engaged us for.
• Legitimate interests: To improve our services, prevent fraud, and communicate with prospective clients.
• Legal obligation: When required by applicable law.

6. Cookies and tracking technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Types of cookies we use:

Category	Purpose	Can you opt out?
Strictly necessary	Essential for the site to function (session, form submission, security).	No — required for basic operation.
Analytics	Google Analytics 4 — aggregated traffic and behavior data.	Yes — via cookie banner or browser settings.
Marketing	Retargeting and ad performance (Google Ads, Meta Pixel, LinkedIn Insight Tag) — only where you have consented.	Yes — via cookie banner.
Preferences	Remembering your choices (language, dismissed banners).	Yes — via browser settings.

You can manage cookies through your browser settings. Note that disabling certain cookies may affect site functionality. For EU/UK visitors, we display a cookie consent banner and only set non-essential cookies after you consent.

7. Third-party services we use

We rely on trusted third-party providers to operate our business. These include:

• Forminator (contact forms): Processes form submissions on our servers. Privacy policy.
• Google Analytics 4: Website analytics with IP anonymization enabled. Privacy policy.
• Google Workspace (email): Handles all our email communications. Privacy policy.
• Hosting provider: Stores our website data on secure servers.
• Payment processors (when applicable): We use established providers like Razorpay or Stripe for invoicing and payments. We never store your full card details.

Each third party has its own privacy policy and data protection commitments. We share only the minimum data necessary for each service to function.

8. Data sharing

We may share your information only in the following limited circumstances:

• Service providers: With vendors who help us operate our business (hosting, analytics, email, payment processing), bound by confidentiality agreements.
• Legal requirements: If required by law, court order, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets — you will be notified.
• With your consent: In any other case, only with your explicit permission.

We do not sell, rent, or trade your personal information.

9. Data retention

We retain personal data only as long as necessary for the purposes it was collected:

• Contact inquiries: Up to 24 months, unless you become a client.
• Client data: Duration of engagement plus 7 years (Indian tax and legal record-keeping requirements).
• Newsletter subscribers: Until you unsubscribe.
• Analytics data: Aggregated data is retained indefinitely; identifiable data for up to 14 months (GA4 default).

10. Your rights

Depending on your location, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal retention requirements).
• Restriction: Request that we limit how we use your data.
• Portability: Request a machine-readable copy of your data (GDPR only).
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Withdraw any previously given consent at any time.
• Complaint: Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at contact@shunyadigit.com. We will respond within 30 days.

11. International data transfers

Shunya Digit operates globally. Your data may be transferred to and processed in countries outside your home country — including India, the United States, and the European Union — where our service providers operate. When we transfer data outside the EEA/UK, we rely on Standard Contractual Clauses or other approved safeguards as required by GDPR.

12. Security

We implement industry-standard security measures to protect your data:

• HTTPS encryption for all data transmitted to and from our site
• Access controls — only authorized team members can access personal data
• Secure hosting with regular security updates and monitoring
• Encrypted backups
• Regular security audits

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

13. Children’s privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such data, please contact us at contact@shunyadigit.com and we will delete it promptly.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Notify newsletter subscribers by email
• Post a notice on our homepage for 30 days

We encourage you to review this policy periodically. Your continued use of our site after changes indicates acceptance of the updated policy.

15. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Email: contact@shunyadigit.com
• Response time: Within 2 business days
• Head office: Mumbai, Maharashtra, India

For GDPR-related inquiries from EU/UK residents, please include “GDPR” in your subject line for faster processing.